Delivery & Cancellation Policy

Delivery & Cancellation Policy

Your purchase is final and non-refundable. Subject to the other Term and Conditions, no product or service may be returned.

Notwithstanding anything contained in the Terms and Conditions, in the event Desert Frames & Glass decides to refund to you, Desert Frames & Glass will offer only credit vouchers equivalent to the refund amount but in some case, Desert Frames & Glass will refund the money back and the refund could be processed if we have account details of the customer. A refund could be processed if it is agreed upon and communicated in writing to the customer.

Desert Frames & Glass will process and deliver your order within 4 to 6 working days.

Currently Delivery available in UAE

“Refunds will be done only through the Original Mode of Payment”.

Desert Frames & Glass is not responsible and does not guarantee refund for cases where:

items delivered to incorrect addresses supplied by the sender.

Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address supplied by the sender. Desert Frames & Glass will try delivery only first attempt, in case of absence items will return to shop and receipt has to collect the item from the shop in Satwa branch


Desert Frames & Glass will not accept any product exchanges.

Damaged/Defective Products

If any product received by you is in a damaged/defective condition, you should report the same to Desert Frames & Glass within 48 hours of such delivery at 00971 529520440 Or email us at: Desert Frames & Glass will in its sole discretion will either deliver to you, the new product at its own cost or refund to you the amount in relation to such product. Subject to the Terms and Conditions, once refund is initiated by Desert Frames & Glass ,it takes 10-15 business days to reflect the refund amount in your account.



The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.